Last Updated: June 20, 2025

Welcome to Dr. Dictin’s Proctological Clinic Pvt. Ltd. (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.drdictins.com or interact with our clinics in Aluva, Thiruvananthapuram, and Ettumanoor (Kottayam).

1. Information We Collect

a. Information You Provide

We may collect personal information when you:

• Book an appointment

• Fill out a contact form

• Communicate with our team via phone, email, or online chat

This may include:

• Name

• Phone number

• Email address

• Medical history or symptoms (shared voluntarily)

• Preferred appointment dates or locations

b. Automatically Collected Information

When you use our website, we may collect:

• IP address, browser type, device type

• Pages visited and time spent

• Referring website or search engine

• Cookies and usage tracking data

2. How We Use Your Information

Your information may be used to:

• Schedule and manage appointments

• Communicate about your care or questions

• Improve website functionality and user experience

• Send occasional clinic updates or reminders (opt-out available)

• Ensure site security and compliance with legal requirements

3. Cookies & Tracking

We use cookies and tracking technologies to:

• Maintain session information

• Analyze visitor behavior and trends

• Improve performance and personalization

You can control or delete cookies through your browser settings.

4. Information Sharing

We do not sell your personal data.

We may share information with:

• Trusted third-party service providers (e.g. hosting, appointment systems)

• Legal authorities, when required by law

• Internal teams for patient care coordination

All shared data is handled with strict confidentiality.

5. Data Security & Retention

We take reasonable security measures to protect your information, including:

• Secure hosting and encrypted communications

• Role-based data access controls

We retain your data only as long as needed for service provision and regulatory compliance.

6. Your Rights

You may:

• Request access to your personal information

• Ask us to update, correct, or delete your data

• Opt out of marketing communications

• Request data portability (where applicable)

Please contact us to exercise any of these rights.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out:

📧 Email: drdictins@gmail.com
📞 Phone: +91-9988996602

📍 Clinic Locations:

• Aluva (Kochi)
  Drammen Towers, Pipeline Road, behind Casino Theatre, PWD Quarters, Periyar Nagar, Aluva, Kochi, Kerala 686631

• Thiruvananthapuram
  TC 35/474/4, Vayalikada, Vattiyoorkavu, Thiruvananthapuram, Kerala 695013

• Ettumanoor (Kottayam)
  Emirates Arcade, Mangara Kalung, Pala Road, Ettumanoor, Kerala 686631, India

9. Policy Updates

We may occasionally update this Privacy Policy. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of competent courts in Kerala, India.

Your privacy is important to us.
We are committed to treating your information with care, dignity, and responsibility.